We will only ship to the address provided upon checkout. We are not responsible for a failed delivery if you left a wrong shipping address. Please verify your information prior to finalizing your purchase.

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All orders are shipped with tracking number which will be sent on your email within 2-4 business days after sending your order.

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We are not responsible for orders that have been lost due to mail service.

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We are not responsible for duties, taxes, or customs fees under any circumstance. The buyer is accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

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We don't refund the money for an order if:
- Your order has already been sent, but you decided to refuse the purchase;
- More than 30 days have passed since you received your order;
- You have left invalid recipient information;
- Order/product was not delivered due to force majeure circumstances which neither of the parties could have foreseen and influenced their elimination.

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We offer a product's exchange if and only if the product you purchased is defective. We take requests for exchanges by email: carlosarts.co@gmail.com